Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vasucajewellery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please, note that a 5% Processing Fee will be deducted from the refund amount to bear the expenses of logistics, payment processing & packaging.

*Return is applicable on serviceable postcodes only


You can always contact us for any return question at support@vasucajewellery.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please, contact us at support@vasucajewellery.com

 

Free Ring Size Exchanges 

To exchange your ring size, please contact us at support@vasucajewellery.com within 7 days of receiving your product and let us know your order number & ring size you wish to change to. We will arrange a pick up for your product. Make sure you return the product in the same condition with all the packaging that you received. Once the return is accepted, we will dispatch the product of your desired size. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.